Frequently Asked Questions
1. How long can I use Folder Backup for Microsoft Outlook Free Edition?
2. What is the difference between Free and Pro Edition?
3. Why some options are disabled? How could I enable them?
4. How could I purchase the Pro Edition?
5. I'm not a PC professional. Can I get help to install and tune-up?
6. Must I have administrator's privileges in my computer's Windows user account if I want to install Folder Backup for Outlook?
7. Will I loose all Microsoft Outlook backup and Product settings if I reinstall it?
8. What is a PST file?
9. Can I transfer Microsoft Outlook folder backup to another PC?
10. Do you provide a discount for non-profit organizations?
11. I've just purchased the program but still don’t have the Activation Code.
12. How can I back up Exchange data using Folder Backup for Outlook?
1. How long can I use Folder Backup for Microsoft Outlook Free Edition?
Folder Backup for Outlook Free Edition does not have time limit. But you can back up only the same Outlook folder and store 5 backups. You can not back up another Outlook folder without purchasing the Pro Edition.
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2. What is the difference between Free and Pro Edition?
The main differences between the Free Folder Backup for Outlook and Pro Editions are that the Pro Edition supports Exchange and IMAP. The free version of Folder Backup for Outlook has default options and allows its user to keep only backups of one folder and maximum 5 backups can be stored. In addition, please read Free and Pro Comparison.
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3. Why some options are disabled? How could I enable them?
The backup of Exchange and IMAP folders is a premium feature and is available in the Pro Edition only. You can purchase the Folder Backup for Microsoft Outlook Pro Edition here.
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4. How could I purchase the Pro Edition?
Click here to purchase Folder Backup for Outlook Pro Edition. When you order 25 licenses or more, contact us to receive your 14-day Trial. Volume discounts available.
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5. I'm not a PC professional. Can I get help to install and tune-up?
Yes, please contact us via email or Live Help support in order to install and tune up the program properly. Our support is free and unlimited, we are here to help you when you need it.
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6. Must I have administrator's privileges in my computer's Windows user account if I want to install Folder Backup for Outlook?
Yes, you need to have Administrator rights to install Folder Backup for Outlook.
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7. Will I loose all Microsoft Outlook backup and Product settings if I reinstall it?
No.
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8. What is a PST file?
Unless you are using a Microsoft Exchange Server e-mail account or an HTTP account, such as MSN® Hotmail®, all your Outlook data is stored in a Personal Folders file (.pst). Even when you have the Microsoft Exchange Server or Hotmail account, you can back up data to a .pst file, which is stored locally on your computer rather than on the e-mail server.
Each .pst file contains all your Outlook folders, including the Inbox, Calendar, and Contacts. When you back up a specific Outlook folder with Folder Backup for Outlook, each time a new additional .pst file is created for the selected folder.
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9. Can I transfer Microsoft Outlook folder backup to another PC?
Yes, you can. Click here to learn more.
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10. Do you provide a discount for non-profit organizations?
Yes, we do. Send us your NPO statement of exemption by fax and indicate the name of the actual purchaser and his/her e-mail address where we can send the Promo Code that will generate a 15% discount.
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11. I've just purchased the program but still don’t have the Activation Code.
We e-mail Activation Codes within 24 hours after the purchase. But on work days we usually send Activation Codes immediately after payment is confirmed, please check your Spam or Junk folder. Please contact our Sales Representatives at sales@4team.biz or call us if you do not receive it within this period.
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12. How can I back up Exchange data using Folder Backup for Outlook?
You can back up only a specific Exchange account folder using the Folder Backup for Outlook Pro Edition. If you need an advanced and complete Exchange and Outlook backup, see our Safe PST Backup Enterprise Edition.
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